Ryde Taxis terms and conditions
These terms apply to bookings made with Ryde Taxis. By booking a journey with us, you agree to the following conditions.
Bookings
Bookings can be made by phone or email.
Advance bookings are recommended where possible, but same-day journeys are accepted subject to availability.
Please ensure that all booking details are accurate at the time of booking.
Fares
Fares may be agreed in advance or calculated using the Hackney carriage meter, depending on the type of booking.
Additional charges may apply for waiting time, additional stops, or changes to the journey.
Cancellations
If you need to cancel a booking, please contact us as soon as possible.
Charges may apply where a vehicle has already been dispatched or where a driver has arrived at the pickup location.
Passenger Responsibilities
Passengers are expected to:
- Be ready at the agreed pickup time
- Treat drivers and vehicles with respect
- Pay the agreed fare at the end of the journey (unless using an account)
We reserve the right to refuse service where behaviour is unsafe, abusive, or unlawful.
Vehicles and Drivers
All drivers are licensed and DBS checked in accordance with local authority requirements.
Vehicles are maintained and insured as required by law.
Delays and Availability
We will make every effort to arrive on time. However, delays may occur due to traffic, weather, or other circumstances beyond our control.
We cannot guarantee availability at all times.
Accounts
Customers with an approved account may be invoiced monthly in accordance with agreed terms.
Liability
We will provide our services with reasonable care and skill. However, we are not liable for delays or losses caused by circumstances beyond our control.
Nothing in these terms limits liability where it would be unlawful to do so.
Contact
For bookings or enquiries, please email info@rtcars.co.uk